Refund & Return Policy

Last Updated: [01-09-2026]

At [Australian Cigarette Store Name], we aim to provide accurate product information and reliable service to our customers. Please read our Refund & Return Policy carefully before placing an order.

1. No Refunds After Purchase

Due to the nature of our products, all sales are final once an order has been placed and payment has been confirmed.

We do not accept cancellations, returns, exchanges, or refunds simply because a customer has changed their mind or no longer wants the product.

2. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you enter an incorrect, incomplete, or outdated address and the order cannot be delivered as a result, we are not responsible for the failed delivery, additional delivery costs, or any resulting loss.

Please carefully check your delivery details before completing your purchase.

3. Incorrect or Damaged Products

If you receive a product that is incorrect, damaged, or materially different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs, order details, or other information to assess the issue.

Where required by applicable Australian law, we will provide an appropriate remedy.

4. Australian Consumer Law

Nothing in this Refund & Return Policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law (ACL).

Where a product has a fault or a consumer guarantee applies, your legal rights may entitle you to a repair, replacement, refund, or other remedy depending on the circumstances.

5. Delivery Issues

Once an order has been dispatched, delivery is handled by the applicable delivery provider. Delays caused by the courier, incorrect customer information, failed delivery attempts, or circumstances outside our reasonable control may not qualify for a refund.

6. Contact Us

If you believe you have received an incorrect or damaged product, contact us with your order details:

[Australian Cigarette Store Name]
Email: [legal@australiancigarettestore.com]
Please note that contacting us does not automatically guarantee a refund or return. Each eligible request will be assessed in accordance with applicable Australian law.

Important

Please review your order, products, and delivery address carefully before completing your purchase. All purchases are final except where a refund, replacement, or other remedy is required under applicable Australian law.