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Questions about an order, a product or a delivery. Email us, call during business hours, or send the form below.
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Frequently asked questions
Do I need to be 18 or over to purchase tobacco products?
Yes. Tobacco products are strictly available to customers aged 18 years and over. Valid age verification may be required when purchasing or receiving an order.
Can I return or get a refund after placing an order?
All purchases are generally final, and we do not offer refunds or returns for change of mind. Exceptions may apply where a remedy is required under Australian Consumer Law.
What happens if I enter the wrong delivery address?
Customers are responsible for providing a complete and accurate delivery address. We are not responsible for failed delivery or additional costs caused by an incorrect or incomplete address.
How can I contact you about my order?
You can contact our customer service team by email using the contact details provided on our website. Please have your order number available.
Are your products available for delivery everywhere in Australia?
Delivery availability may depend on your location and applicable Australian state or territory laws. Orders can only be delivered where the sale and delivery of the product are legally permitted.
