Terms & Conditions

Last Updated: [01-09-2026]

Welcome to [Australian Cigarette Store Name] (“we”, “us”, “our”). These Terms & Conditions govern your use of our website, including browsing, purchasing products, creating an account, and using any services provided through our website.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. Age Requirement

Our products are intended strictly for adults aged 18 years and over.

You must be at least 18 years old to access tobacco product purchasing facilities and place an order for tobacco products. We may require you to provide valid proof of age and identity before an order is processed or delivered.

We reserve the right to refuse or cancel an order if we cannot satisfactorily verify the customer’s age.

It is illegal to sell or supply tobacco products to persons under 18 years of age in Australia.

2. Legal Compliance

We operate our business in accordance with applicable Australian laws and regulations.

Tobacco products sold in Australia are subject to federal and state or territory requirements relating to product packaging, health warnings, sale, supply and advertising. From 1 July 2025, tobacco products sold, offered for sale or supplied in Australia must comply with the applicable new tobacco laws.

Customers are responsible for complying with all applicable laws in their location.

3. Online Tobacco Sales

Where tobacco products are available for online purchase, purchases may be subject to age verification, location restrictions and other legal requirements.

Certain Australian states or territories may restrict or prohibit online purchases of tobacco products. Where applicable, we will take reasonable steps to prevent purchases from jurisdictions where online tobacco purchasing is prohibited.

We reserve the right to refuse or cancel an order where completing the transaction would breach applicable law.

4. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.

Product availability, packaging, quantities, descriptions and other details may change from time to time.

Images displayed on our website may be for identification or illustrative purposes only. Actual packaging may vary where required by Australian tobacco packaging legislation.

Australian tobacco products are subject to standardised packaging and mandatory health-warning requirements.

5. Prices

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to change prices, product availability and other product information without prior notice.

Any applicable taxes, delivery charges or other fees will be displayed during the checkout process where applicable.

6. Orders

Submitting an order through our website constitutes a request to purchase products.

An order is not necessarily accepted until we have verified the required information and confirmed the order.

We reserve the right to:

• Refuse or cancel an order.
• Request additional age or identity verification.
• Correct pricing or product information errors.
• Limit quantities where reasonably necessary.
• Cancel orders where a product is unavailable.
• Cancel transactions where required by law.

If we cancel an order after payment has been received, any eligible refund will be processed using the original payment method, subject to applicable laws and our refund policy.

7. Age Verification at Delivery

For tobacco purchases, the person receiving the order may be required to provide valid identification confirming that they are at least 18 years old.

Orders may not be handed to minors.

If the required age verification cannot be completed, delivery may be refused and the order may be cancelled or returned in accordance with our delivery and refund policies.

8. Delivery

We deliver products only to locations where the sale and delivery of those products are legally permitted.

Delivery times are estimates and may vary depending on the delivery location, courier, public holidays, weather, operational delays and other circumstances outside our control.

You are responsible for providing accurate delivery information at checkout.

We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

9. Payment

We accept the payment methods displayed during checkout.

All payment information is processed using the applicable payment provider’s secure payment systems.

We do not knowingly accept payments for transactions that would breach applicable Australian laws.

10. Returns, Refunds and Exchanges

Due to the nature of tobacco products and applicable laws, returns or exchanges may be restricted.

If you receive an incorrect, damaged or defective product, please contact us as soon as reasonably possible after delivery.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

Where a refund is approved, it will generally be made using the original payment method.

11. Website Use

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for unlawful purposes.
• Attempt to gain unauthorised access to our systems.
• Interfere with the operation or security of the website.
• Submit false, misleading or fraudulent information.
• Attempt to purchase tobacco products on behalf of a person under 18.
• Use another person’s identity or identification information.

12. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login information and for activities carried out through your account.

You agree to provide accurate and current information when creating or maintaining an account.

We may suspend or terminate an account where we reasonably believe it has been used unlawfully or in breach of these Terms & Conditions.

13. Website Content

Unless otherwise stated, the content on this website, including text, graphics, logos, photographs, design elements and other materials, is owned by or licensed to [Store Name].

You may not reproduce, distribute, modify or commercially use our website content without our prior written permission.

14. Intellectual Property

All trademarks, logos, business names and other intellectual property displayed on this website remain the property of their respective owners.

Nothing on this website grants you ownership or rights to use any third-party trademark or intellectual property without appropriate permission.

15. Privacy

Your use of our website may involve the collection and handling of personal information.

Please refer to our Privacy Policy for information about how we collect, use, store and protect personal information.

16. Website Availability

We aim to keep our website available and functioning correctly, but we do not guarantee that the website will always be uninterrupted, error-free or available.

We may temporarily suspend or modify the website for maintenance, security, technical updates or other operational reasons.

17. Limitation of Liability

To the maximum extent permitted by Australian law, we are not responsible for losses arising from your misuse of the website, inaccurate information supplied by you, delivery delays outside our reasonable control, or circumstances that could not reasonably have been anticipated or prevented.

Nothing in these Terms & Conditions limits or excludes any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable laws.

The updated version will be published on this page with the revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms.

19. Applicable Law

These Terms & Conditions are governed by the laws applicable in Australia and, where relevant, the laws of the state or territory in which [Australian Cigarette Store] operates.

Any dispute will be handled in accordance with applicable Australian law and the jurisdiction applicable to the business.

20. Contact Us

If you have questions about these Terms & Conditions, orders, products or our services, please contact us:

[Australian Cigarette Store Name]
Email: [legal@australiancigarettestore.com]
Website: [www.australiancigarettestore.com]

Important Notice

Tobacco products are addictive and harmful to health. This website is intended only for adults aged 18 years and over.

Smoke-free and tobacco-control laws vary across Australian states and territories. Customers are responsible for complying with laws applicable to them.